Dealing with Difficult Behaviours Training Course - Adelaide

Dealing with Difficult Behaviours Training Course - Adelaide

You know that feeling when you're trying to get through your day and someone just makes everything harder than it needs to be? Maybe it's the colleague who shoots down every idea in meetings, the team member who's constantly negative, or that person who seems to take everything personally. We've all been there, and honestly, it's exhausting.

Here's the thing I've learned after years of working with teams across different industries - difficult behaviour isn't always about difficult people. Sometimes it's stress, sometimes it's miscommunication, and sometimes people just don't realise how they're coming across. But regardless of the cause, you still need to deal with it professionally and effectively.

This training isn't about changing people's personalities or becoming a workplace therapist. It's about giving you practical tools that actually work when you're faced with challenging situations. You'll learn how to recognise different types of difficult behaviour before they escalate, how to respond in ways that don't make things worse, and most importantly, how to protect your own wellbeing in the process.

I've seen managers who were dreading certain conversations finally feel confident enough to address issues head-on. I've watched team dynamics completely shift when just one person learns how to handle conflict differently. The techniques we cover aren't theoretical - they're based on real workplace scenarios that you'll probably recognise from your own experience.

We'll cover everything from the person who dominates meetings to the colleague who's passive-aggressive, from dealing with emotional outbursts to managing someone who's resistant to change. You'll practice managing difficult conversations in a safe environment before you have to do it for real.

What You'll Learn:

You'll walk away knowing how to identify the root causes behind difficult behaviour instead of just reacting to the symptoms. You'll have a toolkit of specific phrases and approaches that de-escalate tense situations rather than making them worse. We'll show you how to set clear boundaries professionally without coming across as confrontational or unfriendly.

You'll learn the difference between behaviour you can influence and behaviour you simply need to manage around. We'll cover how to document incidents properly when things need to go further up the chain, and you'll understand when to involve HR versus when to handle things yourself.

Most importantly, you'll develop strategies for maintaining your own emotional balance when dealing with challenging people. This includes knowing how to separate their issues from your own reactions and how to stay focused on solutions rather than getting caught up in drama.

The Bottom Line:

You can't control how other people behave, but you can absolutely control how you respond to them. This training gives you the confidence and skills to handle difficult situations professionally, reduce workplace stress, and create better outcomes for everyone involved. You'll spend less time dreading certain interactions and more time getting actual work done. Plus, these skills work just as well with difficult customers, suppliers, or anyone else you need to work with - they're life skills as much as workplace skills.